![]() Returns Process - To initiate a return please contact us at with your request including your order number. The Shop by Holly Volpe has a 15-day Return Policy on Eligible items. ![]() Below are our guidelines for Returns & Exchanges and how to resolve issues with our claims process. While we hope you love every unique piece purchased for The Shop, we recognize not everything goes according to plan. RETURNS & REFUNDS- Your satisfaction is our first priority. We welcome comments, reviews and suggestions. ADDITIONAL QUESTIONS - For any additional question please use our CONTACT FORM. It is the responsibility of the customer to inform "The Shop" within 24-hours either by phone at 73 ET or by email to Damages not noted on the delivery paperwork or after 24 hours of delivery will not be the obligation of the delivery agent or The Shop by Holly Volpe. If a product is found to be damaged or defective, it should be noted in writing on the delivery papers before signing. In case the package or item is damaged, please refuse delivery of that item. Product Terms & Conditions - It is the obligation of the customer to meticulously inspect all products upon delivery. Service does not include delivery up steps, or to an apartment door and does not include assembly, unpacking or removal of packaging. Oversized items may require additional shipping time.Ĭurbside Delivery - Orders are delivered to doorstep. Shipping times for other items will vary. Stocked items will usually ship within 72 hours. We are currently not accepting orders outside the 48 Contiguous States.ĭelivery Times - Most of our products are shipped directly from warehouses all over the country. Alaska, Hawaii and/or APO/FPO military addresses. Shipping Restrictions - A street address is required for all orders. CALCULATED Shipping for orders under $150.Please allow for additional time for Tracking. You will receive a shipping confirmation via email. Need help? Please call 866-Get-Iron or email us.At The Shop, we make it a priority to process your orders within 48 hours. Review the list of ineligible items and our refund policy below. Drapery hardware, monogrammed items, made to order pieces and final sale items (with prices ending in $.X7 or $.X4) are not eligible for return. Returns are refunded in the original payment form for the merchandise price, less actual shipping costs. Returns:You can return eligible item(s) within 15 days of receiving an order. Items on pre-order in this line can be cancelled as long as they have not been processed to ship. Because so many popular pieces are selling out before they are received items that are not currently in stock are available on pre-sale. If there is not a date listed, it is because the manufacturer is waiting on confirmation for an ETA on that item or has not made that information available to us. If we have an estimated date for the next shipment of an item it will be listed below the add to cart button. Shipping:Please allow 1 to 2 weeks for delivery of in stock items from this line. This line of extraordinary treasures features distinctive decor pieces that are sure to find a perfect place in your heart, your home and your garden.
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